Afreeket support

How can we help?

Find practical answers for tickets, payments, entry, refunds, accounts and event management.

Browse by topic

Start with the part of your Afreeket journey you need help with.

Buying ticketsOrders, delivery, fees and ticket types Entry & QR codesFinding, protecting and scanning tickets PaymentsPayment status, duplicate charges and receipts Refunds & changesCancellations, postponements and requests Account helpSign-in, profiles, security and transfers For organisersPublishing, check-in, attendees and payouts

Answers to common questions

Choose a topic and open the answer you need. Keep your order or event reference nearby when contacting support.

Buying tickets

Entry and QR codes

Payments

Refunds and event changes

Accounts and security

For organisers

Couldn’t find the answer?

Tell us what happened and include your order, ticket, payment or event reference. Never send a password, PIN or one-time code.

Contact support Email us

Afreeket support

How can we help?

Find practical answers for tickets, payments, entry, refunds, accounts and event management.

Browse by topic

Start with the part of your Afreeket journey you need help with.

Answers to common questions

Choose a topic and open the answer you need. Keep your order or event reference nearby when contacting support.

Buying tickets

Entry and QR codes

Payments

Refunds and event changes

Accounts and security

For organisers

Couldn’t find the answer?

Tell us what happened and include your order, ticket, payment or event reference. Never send a password, PIN or one-time code.

Contact support Email us

Browse by topic

Answers to common questions

Buying tickets

How do I buy a ticket?

Where is my ticket after I pay?

Can I buy a ticket for someone else?

Why did the price or availability change?

What are service fees?

Can I edit the name on a ticket?

Entry and QR codes

Do I need to print my ticket?

Is it safe to post my QR code online?

What if my code will not scan?

Why does my ticket say already scanned?

What should I bring to the event?

Payments

My payment is pending. What should I do?

My payment failed but money was deducted

I was charged twice

Which payment methods can I use?

How do I get a receipt?

Refunds and event changes

Can I get a refund if I cannot attend?

What happens if an event is cancelled?

What if the event is postponed?

How do I submit a refund request?

How long does an approved refund take?

Accounts and security

I cannot sign in

How do I update my details?

I think my account was compromised

How can I transfer a ticket?

How do I close my account?

For organisers

How do I publish an event?

Can team members help manage my event?

How does gate check-in work?

How do I contact attendees about a change?

When are organiser proceeds paid?

What records should I keep?

Couldn’t find the answer?

Browse by topic

Answers to common questions

Buying tickets

How do I buy a ticket?

Where is my ticket after I pay?

Can I buy a ticket for someone else?

Why did the price or availability change?

What are service fees?

Can I edit the name on a ticket?

Entry and QR codes

Do I need to print my ticket?

Is it safe to post my QR code online?

What if my code will not scan?

Why does my ticket say already scanned?

What should I bring to the event?

Payments

My payment is pending. What should I do?

My payment failed but money was deducted

I was charged twice

Which payment methods can I use?

How do I get a receipt?

Refunds and event changes

Can I get a refund if I cannot attend?

What happens if an event is cancelled?

What if the event is postponed?

How do I submit a refund request?

How long does an approved refund take?

Accounts and security

I cannot sign in

How do I update my details?

I think my account was compromised

How can I transfer a ticket?

How do I close my account?

For organisers

How do I publish an event?

Can team members help manage my event?

How does gate check-in work?

How do I contact attendees about a change?

When are organiser proceeds paid?